Frequently Asked Questions
Do you provide free estimates?
In order to provide an accurate estimate, the technician must travel to your home to investigate and diagnose your appliance problem to find the root causes and determine next steps to repair it. It may require parts to get your appliance back to working order, or it may just need service to get it working again. The estimate will include a flat rate for labor and prices for parts (if needed). We will discuss timing for returning with the parts if they are not available locally. This is called a service call and service calls are $85. This amount goes toward the labor for the repair if you decide to repair the appliance. You do not pay a service call fee if you decide to repair your appliance.
What is your service area?
Our service area includes Englewood, Lakewood, Littleton, Morrison, Wheat Ridge, Arvada, Highlands Ranch, Centennial, Greenwood Village, Cherry Hills Village, Sheridan, Conifer, Evergreen, Glendale, and Denver, Colorado. For detailed zip codes coverage, see the coverage area map on the contact page.
Will you have all the parts with you for every repair?
There are over 20,000 appliance parts for every brand, type and model of appliance in homes today. It is not possible to bring every necessary part for every repair on the first visit because there isn't a vehicle large enough to carry them all. The cost of buying all these parts would be astronomical. However, there are local parts wholesalers that carry the most common parts for the most popular repairs. This allows for same day repairs in most cases.
How can I find my model number sticker on my appliance?
On a range (a freestanding appliance that has a cooktop and an oven), you can usually find the model number behind the bottom drawer on the frame. Sometimes it is in the door frame or just under the control panel. Sometimes it is on the top rear of the range control panel in the center on a metal plate that swivels up if you pull on it. You should not have to move your appliance to access it, just reach behind the unit and pull the plate up.
On an oven, you can usually find the model number sticker in the door frame, or sometimes just below the control panel (it could be facing down).
Dishwashers usually have their model number stickers in the door frame (you have to open the door to see it). Some manufacturers put their model number stickers on the side or top of the actual door.
Cooktops usually have their model number stickers on the bottom of the cooktop facing down.
Washers most often have the model number sticker in the door frame, or just under the lid. Some manufacturers put their model number stickers on the top rear of the appliance.
Driers most often have their model number stickers in the door frame.
Some manufacturers put their model number stickers on the top rear of the appliance.
Built-in Microwaves most often put the model number sticker in the door frame (you have to open the door to see it). Counter top microwaves often put the model number sticker behind the unit.
Garbage disposals either have the model number sticker on the bottom or the side of the unit.
Grilles / smokers could put the model number sticker inside the bottom cabinet, on the back of the unit, underneath or inside the wood pellet hopper.
Manufacturer guides to finding the model number sticker on their appliances are below.
General Electric
https://www.geappliances.com/ge/find-model-serial-number
LG
https://www.lg.com/us/support/help-library/find-my-lg-model-and-serial-number--20152254906058
Samsung
How do I know the repair will be high quality?
I follow manufacturer instructions for solving known appliance problems, for diagnosing and troubleshooting appliance problems, and for completing each repair. I use OEM (Original Equipment Manufacturer) parts whenever possible as recommended by the manufacturers to ensure lasting quality repairs are done the way your appliance manufacturer intended, resulting in the best quality lasting repairs possible for your appliance.
Is the quote I got over the phone / from the internet accurate for my appliance repair?
It is very unlikely that any quote you got for your appliance repair over the internet / over the phone is accurate. Without a service technician diagnosing your appliance problem in person, in front of your appliance, the best that can be provided is a wide ballpark estimate and a guess. A technician needs to see the model and serial number sticker, and frequently needs to disassemble / uninstall your appliance to troubleshoot the problem and pinpoint the source of the failure, eliminating multiple possible causes of the symptoms your appliance is experiencing.
What is a trip charge and why is there one?
A trip charge is the cost to come to your home, diagnose your appliance, and provide an estimate for the labor, parts cost, and timing to repair your appliance. This fee only comes into effect if no repair is done. For instance, you decide to replace your appliance instead of repairing it, or the parts are no longer available from your appliance manufacturer because your appliance is too old. If you instead want to repair your appliance, there is no trip charge: you just pay the amount specified in the repair estimate.
What is a normal lifetime for an appliance?
The lifetime of your appliance is based on various factors, mostly hinging on part availability from the manufacturer. Depending on the age of your appliance and they brand and type of appliance, parts may be discontinued by the manufacturer on average after 10-20 years. As long as the necessary parts are available, your appliance can be repaired.
How can I troubleshoot common problems on my appliance?
The users manual from almost every appliance is currently available on the internet by searching for your model number and the word "manual." This will bring you to an appliance manufacturer's website or an appliance parts website that has the official user manual for your appliance in PDF form, available for download for free. In some cases you may even be able to buy a paper copy of your manual from a parts supplier. Users Manuals commonly have instructions for using the controls, how the cycles work, preventive maintenance that should be completed regularly to keep your appliance working well, and a troubleshooting section for common problems that may happen and how you can solve these problems yourself.
